What is a Gadabout Guest Service Representative?

Welcome!

Gadabout commits excellence to you, our clients and our community.

For over 35 years, the name Gadabout SalonSpas has been synonymous with the latest in hair trends and the most innovating and luxurious spa services. We welcomed VerVe Salon as Aveda concept locations and our sister salon in the early 2000s. Gadabout SalonSpas and VerVe Salons offers exciting career opportunities from technical experts to entry - level guest service representatives to development roles in leadership. We are ultimately looking for passionate employees who have the talent and desire to work in our industry. Your success is determined by your hard work and passion for what you desire in a career. We provide a dynamic work environment and professional growth opportunities. In fact, our emphasis on initial training and ongoing education is our culture.

There are 5 Gadabout SalonSpas locations and 2 VerVe Salon locations in the Tucson area. We are a family owned company that believes in a team spirited work environment. We look forward to meeting you and encouraging you to grow within our organization. 

Job Summary:

EXCELLENT guest service representatives are fun loving, career orientated individuals that have a passion for serving others. Provide EXCELLENT guest service to all Gadabout SalonSpas and VerVe Salons guests. Responsibilities include greeting guests, salon tours, check in/check out, cash handling, promoting services and products, selling add on services, gift certificates and retail.

Essential Duties and Responsibilities:

  • Facilitate excellent guest service to enhance the salon/spa experience for the guest
  • Save the date for guests and schedule appointments based on specific service time requirements 
  • Answer incoming calls using the professional greeting in a timely manner
  • Utilize effective sales skills to communicate current and ongoing promotional programs, services, packages to guests by demonstrating in-depth knowledge of salon/spa offerings
  • Support technicians by managing schedules, handling wait list, and accommodating guests. 
  • Constant focus on maintaining updated guest files
  • Perform general duties as assigned by management in a timely and accurate manner. 
  • Keep work area organized at all times
  • A love for fashion

Job Requirements:

  • Reception desk, hospitality, retail, or guest service experience in a fast-paced environment 
  • Excellent (English speaking) communication skills
  • Maintain high professional standards of service, appearance and behavior
  • Team player with good organizational and interpersonal skills
  • PC and Keyboarding skills
  • Able to handle multiple duties simultaneously
  • Available to work varied shifts including nights, weekends and holidays
  • Previous cash handling experience preferred
  • Ability to work independently and as a team. 

Benefits:

  • Benefits eligible
  • Healthcare benefits, dental and vision
  • Retirement savings plan - 401(k)
  • Income protection plans - Life and Disability 
  • Leadership education and opportunities
  • All products and services offered for employees at a discount
  • Closed on Sundays
  • Introductory Guest Service rate of pay
  • Consistent and effective review and development systems
  • And many other non-traditional benefits

To Apply:

We welcome you to complete the below and introduce yourself to us. Our hiring team continually reviews resumes and will be in touch regarding the next steps in the application process. We look forward to meeting you!