What is a Gadabout Guest Service Team Leader?

Welcome!

Gadabout commits excellence to you, our clients and our community.

For 40 years, the name Gadabout SalonSpas has been synonymous with the latest in hair trends and the most innovating and luxurious spa services. We welcomed VerVe Salon as Aveda concept locations and our sister salon in the early 2000s. Gadabout SalonSpas and VerVe Salons offers exciting career opportunities from technical experts to entry - level guest service representatives to development roles in leadership. We are ultimately looking for passionate employees who have the talent and desire to work in our industry. Your success is determined by your hard work and passion for what you desire in a career. We provide a dynamic work environment and professional growth opportunities. In fact, our emphasis on initial training and ongoing education is our culture. 

There are 5 Gadabout SalonSpas locations and 2 VerVe Salon locations in the Tucson area. We are a family owned company that believes in a team spirited work environment. We look forward to meeting you and encouraging you to grow within our organization. 

 

Job Summary:

RESPONSIBILITY for the front desk and all the guest service representatives is a major part of the Guest Service Team Leader's duties. Being willing to go above and beyond the guest's expectations and anticipating their needs is important. Ordering office supplies, performing quarterly reviews for all GSRs, and being knowledgeable about all Gadabout homecare all falls under the job summary for desk leaders. 

Essential Duties and Responsibilities:

  • Facilitate excellent guest service to enhance the salon/spa experience for the guest
  • Committed to being conscientious of the security of the building-guests and staff. 
  • Answer incoming calls using the professional greeting in a timely manner
  • Utilize effective sales skills to communicate current and ongoing promotional programs, services, packages to guests by demonstrating in-depth knowledge of salon/spa offerings
  • Support technicians by managing schedules, handling wait list, and accommodating guests. 
  • Perform the operations of opening and closing the salon location. 
  • Perform general duties as assigned by management in a timely and accurate manner. 
  • Actively participate in all quarterly GSR education classes and quarterly GSR educator meetings. 
  • Keep work area organized at all times
  • A love for fashion

Job Requirements:

  • Help the General Manager motivate staff when necessary for incentives
  • Reception desk, hospitality, retail, or guest service experience in a fast-paced environment 
  • Attend all salon and department meetings
  • Ability to always say yes and find creative solutions. 
  • Excellent (English speaking) communication skills
  • Maintain high professional standards of service, appearance and behavior
  • Team player with good organizational and interpersonal skills
  • PC and Keyboarding skills
  • Able to handle multiple duties simultaneously
  • Available to work varied shifts including nights, weekends and holidays
  • Previous cash handling experience preferred
  • Ability to work independently and as a team. 
  • Strictly adhere to the Gadabout confidentiality policy
  • Weekly meetings with GM to celebrate and set future goals. 
  • Work in direct relation with the GM
  • Responsible for all operations of the building and all GSRs in the building

Benefits:

  • Benefits eligible
  • Healthcare benefits, dental and vision
  • Retirement savings plan - 401(k)
  • Income protection plans - Life and Disability 
  • Leadership education and opportunities
  • All products and services offered for employees at a discount
  • Closed on Sundays
  • Introductory Guest Service rate of pay
  • Consistent and effective review and development systems
  • And many other non-traditional benefits
  • A friendly, fun, and ever-changing work environment. 
     

To Apply:

We welcome you to complete the below and introduce yourself to us. Our hiring team continually reviews resumes and will be in touch regarding the next steps in the application process. We look forward to meeting you!


If you do not have a resume or cover letter, you can apply in person at our Resource Center:
Gadabout Resource Center
3100 N 1st Ave
Tucson AZ 85719

Hours of Operation:
Monday-Friday
8am-4:30pm

Once you press submit, your resume will be forwarded to our hiring team to review. After this process, we will be in touch about the next steps in the application process, including completing a formal application. Thank you again for selecting Gadabout SalonSpas as a place you could see yourself growing with.